Leaking that is detected coming from anywhere except for the drain funnel signals that liquid found its way inside of the LEVO unit. This means that liquid went down the drain and past the gap in the drain valve, instead of draining out of the silicone nozzle as designed.
This could happen due to the following use-related reasons:
- Adding too much liquid to the reservoir, causing it to spill between the reservoir and heat plate.
- The reservoir was removed without first completely dispensing the liquid inside.
- The nozzle became detached from the reservoir or has become damaged.
- The reservoir was not installed correctly inside of the heating chamber (ie. nozzle was not attached or aligned properly, or reservoir was not pushed down completely).
If you detect a leak from the base or back panel, drain the reservoir completely if possible, then remove it and and power OFF/unplug the unit as soon as possible. Tilt the LEVO backwards slightly on its back bottom edge to allow any remaining liquid to drain. The LEVO should be left to dry out overnight before being powered ON again.
If you are still experiencing trouble with your LEVO you can submit a warranty claim here.