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LĒVO Help Docs

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If you have a LĒVO account, you can login and check the status of your order here. Sometimes during order placement, your browser may auto-fill a different email address. Please check your other email inboxes for your order confirmation email. If you

Didn't Receive My Order Confirmation Email

Orders

Infusing with LĒVO

Potency Calculator

My Infusion is Not Strong Enough (Increasing Potency)

LĒVO Time & Temp Calculator

What Type of Oils Should I Infuse?

What Should I Not Use In My LĒVO?

Altitude and LĒVO Infusions

Should My Infusion Turn Green?

How To Store Infusions

Infusing with Shea Butter, Cocoa Butter, or Beeswax

Sediment in Infusion

Infusing with Honey

My Herb Looks Burned After Activation

How To Store Gummies

The LĒVO App

General FAQ & Resources

Which LĒVO Model Fits Your Needs?

LĒVO I Manual

LĒVO I

LĒVO II: Getting Started & Setting Up

LĒVO II: Dry Cycle

LĒVO II: Activate Cycle

LĒVO II: Infuse Cycle

Change Temperature from Fahrenheit (ºF) to Celsius (ºC)

Mute or Unmute the Sound Effects

Cleaning Your LĒVO II

How to Store Your LĒVO After Use

LĒVO II User Manual (PDF)

Using Your LĒVO II

LĒVO II Won’t Turn On

LĒVO II Leaking from Drain

LĒVO II Leaking from Inside

LĒVO Machine Drain Valve Does Not Open or Close

LĒVO Opening & Closing Lid

LĒVO Machine Stuck on Warming Up Mode

LĒVO Machine Insert or Remove Reservoir

LĒVO Machine Won't Stir / Stops Stirring

LĒVO Machine Bad Smell

LĒVO Machine Making Loud Noise

LĒVO Machine Drain Tube Broken or Stuck in Machine

LĒVO Machine Clogged Nozzle/Cannot Drain Infusion

LĒVO Close Lid Error

Troubleshooting LĒVO II

LĒVO II

LĒVO II+ Manual

LĒVO II+

LĒVO C: Activate Cycle

LĒVO C: Infuse Cycle

How To Clean Your LĒVO C

LĒVO C User Manual (PDF)

Using Your LĒVO C

LĒVO C Doesn't Turn On

LĒVO C Basin Accidentally Overfilled

LĒVO C Red Light is Still on After Completing Infusion

Can I Adjust the Time/Temp on the LĒVO C's Activate Cycle?

I Smell Burnt Butter or Oil When Using My LĒVO C

LĒVO C Cycle Won't Start

LĒVO C Basin Lid Doesn't Fit with the Jumbo Pod

Selected The Wrong Cycle On My LĒVO C

LĒVO C Stuck Warming Up

Troubleshooting LĒVO C

LĒVO C

LĒVO Lux: Getting Started & Setting Up

How to Clean Your LĒVO Lux

LĒVO Lux: Dry+ Cycle

LĒVO Lux: Activate Cycle

LĒVO Lux: Infuse Cycle

LĒVO Lux: Dispense Your Infusion

LĒVO Lux User Manual (PDF)

Using Your LĒVO Lux

LĒVO Lux Won't Turn On

LĒVO Lux Insert or Remove Reservoir

LĒVO Lux Stuck on Warming Up Mode

LĒVO Lux Leaking from Drain

LĒVO Lux Leaking from Inside

LĒVO Lux Machine Broken Lid

Troubleshooting LĒVO Lux

LĒVO Lux

Gummy Candy Mixer User Manual

How to Use LĒVO Gummy Mix in the Mixer

Using Your Gummy Mixer

Gummy Mixer Turning Off / Won't Turn On

Oil Not Mixing Into Gummy Mix

Troubleshooting Your Gummy Mixer

Gummy Candy Mixer

LĒVO I, LĒVO II, LĒVO II+, LĒVO C, LĒVO Lux & Gummy Mixer FAQ

How To Earn & Redeem Loyalty Points

How To Update, Edit or Cancel Orders

Logging Into Your LĒVO Account

Shipping Policy

Tracking Your Order

International Orders

Accepted Payment Methods

Warranty Claims

Return Requests

Product Registration

Returns & Warranty Claims

Didn't Receive My Order Confirmation EmailUpdated 2 years ago