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Shipping Policy

PLEASE NOTE: Current orders are experiencing extended delays due to increased international e-commerce volume and COVID-19 closures. Our customer experience and shipping teams are closely working together to process orders as quickly and safely as possible. All orders will receive shipping confirmation and delay alerts via email. We appreciate your support!

We are excited that you are excited! 


Orders that include a LĒVO machine ship via economy shipping. Shipping rates are shown on the checkout page. 

Orders over $500 ship for free, and can be shipped “Signature Required” by selecting that option at checkout for an additional fee. It is the responsibility of the purchaser to be available to accept and sign for the package if this option is selected. 

LĒVO does not take responsibility for lost, stolen, or missing items that occur during shipment if the order is marked as delivered.

We are unable to ship to P.O. boxes.


Orders with in-stock items are typically processed within 2 business days. We do not process orders on holidays and Saturday or Sunday. Orders placed on the weekend or on a holiday will begin to process the next business day.

If we are experiencing a high volume of orders, shipments may be delayed and processing times will be longer. 

***IMPORTANT UPDATE*** Jan 2022;

Due to the lasting rippling affects the COVID-19 pandemic has had on international supply chains, material availability, and freight forwarding, we are experiencing extended processing and shipping delays for all orders.

Every LĒVO machine is responsibly manufactured overseas at one location in small batches, and shipped here on an ocean shipping container due to the size and weight as opposed to an airplane.

Please allow 1-2 weeks for orders, including those with a LĒVO machine, to ship after an order is placed. Additional details on shipping timelines for a specific order may be found on the product page or your order confirmation email. Further delays are possible due to the current environment, and our small team is doing everything we can do to speed up the process as much as possible. 

LĒVO is excited and grateful to be growing quickly with so much support from you, and look forward to continuing to serve our infusiasts for time to come.


To provide the quickest and most affordable service possible to our customers, we ship orders using United Parcel Service (UPS) and USPS (United States Postal Service) and Canada Post. The carrier is selected based on the most economical option and cannot be changed upon request. 

The “in-transit” times for orders are usually between 3-10 business days. Please note that service interruptions outside of our control can affect the in-transit timeframe and LĒVO is not responsible for any delays.


Orders that include multiple items may ship in multiple boxes and have more than one tracking number associated with the shipment.

All items within the same order will ship with the same carrier, even if across multiple boxes (ie. all boxes will ship via UPS, or all boxes will ship via USPS). 

If all items included in your order are not received together at one time,  please check for additional tracking numbers or contact LĒVO support for assistance.


LĒVO does not guarantee shipping or arrival times for any order.


We do not ship internationally at this time. 

All taxes, duties and fees for items shipped outside of the United States are the sole responsibility of the customer.

Shopping in Canada? Visit our Canadian shop.

Shopping in Europe? Visit our Amazon EU Stores to purchase in France, Germany, Italy, and Spain.

LĒVO is currently unavailable to purchase in other countries outside of the ones listed here.


Please contact [email protected] with your order number, and we will assist with your order update. If your order has already shipped, we will help you make the appropriate return(s) and exchanges.

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