Troubleshooting LĒVO C

Need a tip or a quick fix?

LĒVO C Doesn't Turn On

If you have any issues with your machine, such as if your LEVO C doesn't turn on, check to see whether this troubleshooting guide will solve your problem. If the problem persists, contact our customer support team!

LĒVO C Basin Accidentally Overfilled

If you have any issues with your machine, such as if your LEVO C Basin has been overfilled, check to see whether this troubleshooting guide will solve your problem. If you have more questions, contact our customer support team.

LĒVO C Red Light is Still on After Completing Infusion

If the red light is still on on your LEVO C after you've finished an Activate or Infuse cycle, it's likely that your LEVO C is still on. Do not touch your machine while the LEVO C red light is on. The light will turn off once it has cooled.

Can I Adjust the Time/Temp on the LĒVO C's Activate Cycle?

The Activate Cycle on LEVO C cannot be adjusted. However, if you want to increase the Activate (decarb) time, follow these instructions on how to run an additional cycle.

I Smell Burnt Butter or Oil When Using My LĒVO C

If you smell burnt butter or oil when you're using your LEVO C, don't fret! It just requires some additional cleaning. Read these instructions on how to clean your infusion machine and ensure it has a long life.

LĒVO C Cycle Won't Start

If you are having trouble and your selected LEVO C cycle won't start, don't fret! Use these easy troubleshooting steps. If the problem persists, contact our customer support team for more assistance.

LĒVO C Basin Lid Doesn't Fit with the Jumbo Pod

If you're having trouble fitting your LEVO C Basin Lid onto the basin with your Jumbo Herb Pod, don't fret! Use these easy troubleshooting steps to help secure the lid. Contact our customer support team for more assistance.

Selected The Wrong Cycle On My LĒVO C

If you've selected the wrong cycle on your LEVO C, don't fret! Use these easy troubleshooting steps to switch cycles. Contact our customer support team for more assistance.

LĒVO C Stuck Warming Up

Try these troubleshooting steps if your LĒVO seems to be stuck warming up:- Check that the basin is aligned and sitting on heat plate. - Please note that if you lift your basin away from the machine, it will stop the cycle. To resume to cycle once pl