Need a tip or a quick fix?
LĒVO Machine Won’t Turn OnTry these troubleshooting steps if your LĒVO will not turn onStart with correctly using POWER buttonFor LĒVO I: Make sure your LĒVO is turned on and you are pressing the POWER button icon and sliding your finger down the key
LĒVO Machine Leaking from DrainIt is normal to experience some drips coming out of the drain over the course of an infusion, especially if you are dispensing any liquid to "taste test" as you go. Just wipe the metal drip plate clean as needed or put
LĒVO Machine Leaking from InsideDo you have a leak in your LĒVO I or LĒVO II machine from the inside, back panel or base?Internal leaks and spills can happen by accidentally over-filling your reservoir past the "MAX" fill line. Smaller drips coming o
LĒVO Machine Drain Valve Does Not Open or CloseThe drain valve is an electronic mechanism that requires your machine to be powered ON while holding the RELEASE button to functionThe drain valve (aka pinch valve) is designed to close around the silico
LĒVO Machine Broken LidThe lids on LĒVO I & LĒVO II machines are spring-activated and just require a soft push down to open. Do not force the lid open as this may cause accidental damage to the machine, which is not covered by warrantyThe LĒVO I is n
LĒVO Machine Stuck on Warming Up ModeThe time it takes to complete Warming Up at the beginning of a cycle will vary for each use. Much like an oven, heat up times in the LĒVO I & LĒVO II machines can vary 15-30 minutes depending on factors such as:Te
LĒVO Machine Insert or Remove ReservoirThe drain valve is an electronic mechanism that requires your machine to be powered ON while holding the RELEASE button to functionTo InsertHold down the RELEASE button under the lid while lowering the reservoir
LĒVO Machine Won't Stir / Stops StirringThe LĒVO I & LĒVO II machines use an intermittent stirring technique in order to minimize potential aeration of your infusion and to keep your machine working long into the future. Your stirrer will alternate b
LĒVO Machine Bad SmellFinding that your LĒVO I or LĒVO II smells unusual? It is likely that oil or butter spilled under the reservoir and got onto the heat plate. With LĒVO fully-cooled down and the reservoir drained, remove the reservoir from the un
LĒVO Machine Making Loud NoiseThe LĒVO I & LĒVO II utilizes various motors during use which produce sounds that might not be familiar.A gear motor located under the heat plate uses magnets to turn the magnetic stirrer that sits inside the reservoir,
LĒVO Machine Drain Tube Broken or Stuck in MachineIf the drain tube (nozzle) has become detached from the reservoir’s spout for any reason, it is possible for it to get “stuck” in the drain valve when you attempt to remove the reservoirIf this happen
LĒVO Machine Clogged Nozzle/Cannot Drain InfusionFind that your infusion is stuck in the machine? Try these tips!Try heating the infusion back up by starting an INFUSE cycle at 125ºF until it melts/unclogsAre you using a very thick liquid, like honey
If you are experiencing an issue inserting your reservoir, please check the rubber gasket that keeps your LĒVO drain tube and reservoir connected. - If you suspect the nozzle is damaged, please email us at [email protected]. Please check if there i